We the Executive Management of the National Development Bank, accept the responsibility to provide innovative financial products and services which promote the economic development of Botswana. 

We commit to corporate governance, stakeholder satisfaction values and compliance with Customer, Legal and Company requirements. 

We undertake to ensure that this quality policy is understood and implemented throughout the Bank and that it delivers value to customers and other stakeholders.
 
Customers: To offer products and services best suited to meet determined customer needs. 

Shareholder: To position the National Development Bank to effectively deliver on its mandate, as well as creating value for the shareholder. 

Products and Services: To provide products and services that will maximize customer satisfaction and to create distribution channels that will facilitate delivery to customers 

Employees: Develop our staff to improve core competencies and job satisfaction 

Legal: Comply with applicable legal and regulatory requirements as contained in the National Development Bank’s Legal Register 

Community and Society: Be a socially responsible organization engaging in community projects and sponsorships, to give back to the community and society in which we operate in

Continual Improvement: To continually improve quality across all areas of the Bank’s operations, and to remain at the forefront of implementing best practice initiatives within our business.