The Bank introduced a fraud prevention and detection hotline to help curb fraud. As a general duty, the Bank has to ensure that its business is conducted in the manner best suited for the efficient and economical utilization of its funds, and best calculated to achieve the purpose for which it is established.

The premise of this statement implies that the bank should operate in an ethically sound environment. The Hotline is established for the purpose of providing an avenue for individuals to report fraud, waste and abuse within the bank's programs and/or operations.

The system is intended to provide a resource to identify any fraud and/or abuse that may be occurring in relation to the bank's operations. It is not intended to be an outlet for personal vendettas or frivolous information. This is a serious attempt to help protect the bank's resources or assets against fraud and / or abuse.


The Hotline Toll Free Numbers are as follows:

Mascom: 71119673
Orange: 1144
BTC: 080000644

Fraud Hotlines

Please call any of these numbers below to report any fraudulent activity...

Mascom: 71119673

Orange: 1144

BTC: 0800600644



P O Box 10387, Palapye

Customer Service Manager

Ms Oaitse Mudlovu

Direct Line: +267 492 0514

P.O. Box 282 Francistown

Customer Service Manager
Ms Colleen Phiri

Direct Line: +267 241 6057

P.O. Box 225 Gaborone

Channels Distribution Manager

Mrs Betty Bagwisanyi

Direct Line : +267 360 4963

P.O. Box  453 Maun

Customer Service Manager
Ms Sophie Botlhagile

Direct Line: +267 686 0831

Client Stories

These are testimonies from individuals and business owners who through the assistance of the NDB have managed to start successful businesses and created sustainable jobs for Batswana.