National Development Bank Insurance Agency (NDBIA) is established as a fully owned subsidiary of National Development Bank. The Agency was incorporated under the Companies Intellectual Property Authority CIPA) and duly licenced by The Non-Bank Financial Institutions Regulatory Authority (NBFIRA) on the 29 November 2021.The Agency was launched on the 22 of March 2022 as the first ever insurance Agency within the Development Finance space in the country.
The Agency strives to grow its impact within the local market through provision of differentiated and financially inclusive products.

The mandate of the Agency is therefore to provide insurance intermediary services for new and existing undertakings falling under the following covers:

  • Life covers and Funeral Insurance
  • Investment and Retirement Policies
  • Fire and Allied Perils
  • Workmen Compensation
  • Business All Risk
  • Computer/Electronic equipment
  • Goods in Transit
  • Group Life Assurance
  • Public Liability
  • Motor Insurance
  • Business Interruption
  • Engineering /Specialized covers
  • Agricultural Insurance


To be transformational financial protection service provider ensuring customer’s peace of mind


We provide a suite of insurance solutions that integrate convenience and financial security for customers through partnerships.

Corporate Values

  • Teamwork 
  • Entrepreneurship
  • Accountability
  • My Customer Orientation

NDB Insurance Products 

Fraud Hotlines

Please call any of these numbers below to report any fraudulent activity...

Mascom: 71119673

Orange: 1144

BTC: 0800600644



P O Box 10387, Palapye

Customer Service Manager

Ms Oaitse Mudlovu

Direct Line: +267 492 0514

P.O. Box 282 Francistown

Customer Service Manager
Ms Colleen Phiri

Direct Line: +267 241 6057

P.O. Box 225 Gaborone

Channels Distribution Manager

Mrs Betty Bagwisanyi

Direct Line : +267 360 4963

P.O. Box  453 Maun

Customer Service Manager
Ms Sophie Botlhagile

Direct Line: +267 686 0831

Client Stories

These are testimonies from individuals and business owners who through the assistance of the NDB have managed to start successful businesses and created sustainable jobs for Batswana.